At Mart Space, your satisfaction is our top priority. We ensure all our health and beauty products are 100% genuine and delivered in perfect condition. However, if you face any issues with your order, we are here to help.

Eligibility for Return & Replacement

You may request a return or replacement if:

  • You received a wrong product.

  • The product is damaged or defective upon delivery.

  • The product is expired at the time of delivery.

⚠️ For health, beauty, and personal care products, returns are only accepted if the product remains unused, unopened, and in original packaging due to hygiene and safety reasons.

Non-Returnable Items

  • Opened or used products.

  • Products without original packaging or seal.

  • Items purchased on clearance or special discounts (unless damaged/defective).

Refund Policy

  • Refunds will be processed only if a replacement is not possible.

  • Refunds are made through the original payment method (bKash, Nagad, Rocket, card, or bank transfer) within 7–10 working days.

  • Cash on Delivery (COD) refunds will be settled through mobile banking or bank transfer.

How to Request a Return

  1. Contact our Customer Support within 48 hours of receiving your order.

  2. Provide your order number, issue details, and clear photos of the product.

  3. Our team will verify and arrange pickup/replacement/refund as per policy.

Delivery Charges

  • If the return is due to our mistake (wrong/damaged/expired product), we will bear the return shipping cost.

  • If the customer changes their mind, the return shipping cost will be borne by the customer.

✅ At Mart Space, we value your trust and strive to provide you with the best shopping experience for health and beauty products in Bangladesh.

Do you want me to make this website-friendly in short sections (with bold highlights & bullet points for easy reading), or keep it as a formal legal-style policy?

, your satisfaction is our top priority. We ensure all our health and beauty products are 100% genuine and delivered in perfect condition. However, if you face any issues with your order, we are here to help.

Eligibility for Return & Replacement

You may request a return or replacement if:

  • You received a wrong product.

  • The product is damaged or defective upon delivery.

  • The product is expired at the time of delivery.

⚠️ For health, beauty, and personal care products, returns are only accepted if the product remains unused, unopened, and in original packaging due to hygiene and safety reasons.

Non-Returnable Items

  • Opened or used products.

  • Products without original packaging or seal.

  • Items purchased on clearance or special discounts (unless damaged/defective).

Refund Policy

  • Refunds will be processed only if a replacement is not possible.

  • Refunds are made through the original payment method (bKash, Nagad, Rocket, card, or bank transfer) within 7–10 working days.

  • Cash on Delivery (COD) refunds will be settled through mobile banking or bank transfer.

How to Request a Return

  1. Contact our Customer Support within 48 hours of receiving your order.

  2. Provide your order number, issue details, and clear photos of the product.

  3. Our team will verify and arrange pickup/replacement/refund as per policy.

Delivery Charges

  • If the return is due to our mistake (wrong/damaged/expired product), we will bear the return shipping cost.

  • If the customer changes their mind, the return shipping cost will be borne by the customer.

✅ At Mart Space, we value your trust and strive to provide you with the best shopping experience for health and beauty products in Bangladesh.